When you make the decision to have work done on your home, whether it is new siding, new windows or a new roof, chances you are going to hire a contractor. It is common sense that you need to shop around in order to get exactly what you want, but do you know what you want? This question goes beyond the color and style of your new roof, siding or windows. It means do you know what you are looking for in a contractor? The contractor after all, is in charge of how your home looks once it is all said and done. Before you sign a contract, you should know the questions to ask and the answers that you want to hear in order to avoid a scam.
Determine his Character
The first step doesn’t involve asking questions, it requires your own senses to take control. Take a close look at the contractor; does he seem comfortable talking to you? The less than honest contractors will seem shifty, not want to look right at you and will stumble over his own words. If the contractor seems to talk more than listen to you, care should be taken. Sometimes they will try to eliminate the risk of you asking too many questions by having a speech ready that they deliver upon walking into your home, not giving you a chance to talk until they are finished and have wrapped things up.
When it is your turn to ask questions, try to avoid “yes” and “no” questions. You want to hear stories, problems and solutions from the contractor. These answers are not going to occur unless you ask questions that prompt them to tell stories. Feel free to ask any questions, good or bad, in order to get the complete story from a contractor. If you come across one that tries to avoid answering these types of questions, chances are their work is less than optimal and he does not want to share his stories with you. An honest contractor will happily tell you stories of a roof that leaked or a window installation that didn’t go as planned. What you are listening for is a positive solution to the problem. Then you know that you are working with a contractor that cares about his work and is willing to ensure customer satisfaction no matter what obstacles get in his way.